We offer 100% hassle-free return policy to our valued customers within 14 days of the invoice date.
All unopened products we will issue a full refund and open products we will issue a store credit. We want our customers to be satisfied with their purchase. If for any reason you are not satisfied with your purchase, please follow the instructions below:
Please contact us by Email before shipping your product. Please mention the following when emailing us: Order Number and the reason for return, its that simple.
In order to get full refund the product MUST be unopened. Open products will qualify for store credit once we receive the product back. Store credit will depend on the amount of product consumed.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Healthy Planet to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Healthy Planet immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Healthy Planet of damaged goods within the first 14 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 416-640-5713 to arrange for carrier inspection and a pick up of damaged merchandise.
Only exception to the above rule is cosmetic item(s), there is no return on cosmetics items.
DEFECTIVE products can be returned directly to Healthy Planet within 14 days from the invoice date, at Healthy Planet discretion for: credit, replacement or exchange.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers' warranties apply.
The only exceptions to the return policy are products from Professional Lines (Such as Metagenics, Genestra, Douglas Labs, Thorne, NFH & Biotic Research), Bars, Groceries and Juicers. For Juicers you have to directly contact the manufacturer.