ONLINE STORE RETURN POLICY
We want our customers to be satisfied with their purchase. If for any reason you are not satisfied with your purchase you may ship the products directly to Healthy Planet within 14 days from the arrival date.
In order to get a full refund, the product(s) MUST be unopened. Open products will qualify for online store credit, once we receive the product back. Store credit will depend on the amount of product consumed.
Please contact us either by phone or by email in regards to returning your product and mention the following: the Order number, the products to be returned, the quantity to be returned (if more than one was purchased) and the reason for return.
Defective products can be returned directly to Healthy Planet within 30 days from the arrival date, at our discretion, for credit, replacement or exchange. For any juicers that are received defective or damaged, contact the manufacturer directly. Manufacturer restrictions do apply and are outlined in our detailed policy.
If your order arrives damaged, it is best to REFUSE the package at the door. If you are unable to do so and accept the package, make sure it is noted on the carrier's delivery record in order for Healthy Planet to file a damage claim. Save the products AND the original packaging it arrived in, and contact us for further instructions.
The only exceptions to the above rules are the following products. There is No Refund or Exchange on the following products:
- Beauty (i.e. Shampoo, Conditioner, Facial Moisturizers, Lotions, Soaps, etc.)
- Essential Oils
- Professional brands (Such as Metagenics, Genestra, Douglas Labs, Thorne, NFH, Biotics Research, Pure Encapsulations, Dr. Reckeweg, Unda, etc.)
- Clearance Items
- Any items marked as final sale on the product page
Please note, that ALL international orders (U.S. included) are FINAL SALE.
RETURN TO STORE OPTION:
You have the option to return the product to the store; however, the refund will be processed by our Customer Service team. Before any returns can be processed, you are required to contact Customer Service. To initialize the return, provide the following: the location of the store you wish to make this return to, the Order number, the products to be returned, the quantity to be returned (if more than one was purchased) and the reason for return.
Please ensure to not make any online returns on Saturdays, as the hours of operation for the Customer Service team are as follows:
Sunday: 10:00 am to 4:00 pm EST
Monday - Friday: 10:00 am to 6:00 pm EST
Bring a copy of the invoice to the store and they will accept the product(s) on our behalf. Once the store confirms receipt of the product(s), we will process your refund.
The above-mentioned policy in regards to returns applies to any returns to be made in store.