We’re committed to the health and safety of our customers and associates. To help limit store traffic and increase social distancing, we are now offering contactless Curbside Pick-Up and Home Delivery.
How It Works
Fill out our Curbside Pickup Order Form
Provide as much detail as possible for the products you would like to order.
When your order is ready, head over to the pickup location
Once you have been contacted confirming that your order is ready for pickup, head over to the store at the time slot discussed with us.
Let us know you’re here and we will bring out your order
When you arrive, call the location directly with the number provided or WhatsApp message (select locations only) and we will bring your order out for you.
Curbside Pickup FAQ
Are your stores still open for walk-in traffic?
Yes, all of our retail locations are still open and have introduced enhanced health and safety measures for both customer and team members.
Which locations have Curbside Pickup available?
All of our retail locations offer curbside pickup service.
How soon will my order be ready to pick up?
Depending on the location, orders are usually ready for pickup within 24 hours or sooner.
How will I know when my order is ready for pickup?
Once your order is ready, one of our team members will call you on the phone number provided in your order. They will review your order to make sure you are purchasing your desired items.
How do I pay for my Curbside Pickup order?
Once you have reviewed your order with one of our team members you can pay by credit card or Healthy Planet gift card over the phone. If you would like to pay by debit, you will have to enter the location to pay when you arrive to collect your order.
What do I need to bring to collect my order?
When you arrive for your order you will need to provide (1) the last 5 digits of your receipt number (2) your name.
What if I need to return something from my order?
Our return policy remains the same as usual except for one change; we cannot return open products at this time. To find our in-store refund policy please click here.
Absolutely! Please let one of our team members know when they call you to confirm your order that someone else will be picking up your order.
How does the Curbside Pickup process work?
Ready to get started? Fill out our Curbside Pickup order form
1. Fill out your contact information including all mandatory fields 2. Enter the items that you would like to order including Brand, Description, size & quantity 3. Add any extra notes or special requests if needed 4. Hit the submit button and you’re done!
Once your order has been collected one of our team members will call you to review the order, take payment and arrange a pickup date and time.
Is the stock listed on the website what is available in store?
No, the stock listed on our website only shows what is available for online order. You can place your Curbside PIckup order and someone from the store will call you to confirm the availability of your items