Welcome to Healthy Planet! FREE SHIPPING ON ORDERS $45.99+ Sign Up For Exclusive Offers
0

Add $69.99 to your cart to qualify for FREE SHIPPING!.

You have no items in your shopping cart.

2
23 Degrees
3
3 Ballerina
3 Brains
3 Crown
4
4 Ever Fit
5
5% Nutrition
a
A Taste Of Thai
A. Vogel
Absorb Science
Abundance
Acure
Afra Green
African Sea
Afrikan Beauty
Alaffia
Alba
Aleva Naturals
Algonquin Tea
Alkazone
All American EFX
All Day Nutritionals
Allergy FX
Allimax
Allmax
Almased
Alpha Health
Alpha Health Products
Alter Eco
Always Bearded
Always In Good Taste
Alwheys
Amazing Grass
American Aires
Amys
Ancient Harvest
Ancient Secrets
Andalou Naturals
Angel Juicer
Anita's Organic Mill
Annie Chun's
Annies Homegrown
AOR
Arayuma
Arizona Pepper
Aromaforce
Arraby's Aromatherapy
Art Of Raw
Artesian Acres
Arvindas
ASAP
Ascenta
Atlantic Mariculture
Attitude
Aura Cacia
Auromere
Avalon Organics
Axel Kraft
b
Bach
Badger
Bali Sun
Ballistic Labs
Barbara's Bakery
Barkley's
Barlean's
Beatrix New York
Beauty Without Cruel
Bee 23
Bekunis
Believe Supplements
Bell
Bell Plantation
Bell's Liquids
Belsoy
Bernard Jensens
Better Bouillon
Bigen
Bio Green Crystals
Bio+ Sources
Bio-K+
BioFen
Bioflavia
BioGaia
BiologicVET
Biosteel
Biotics Research
Biotta
Biovert
Blue Monkey
Blue Sky
BMI
Bobs Red Mills
Body Force
Boericke & Tafel
Boiron
Bombay Dine
Boo Bamboo
Botanica
Botanical Therap
Boulder
Bounce
BPI
Brad King
Bragg
brand
Brosia
BSN
Buff Bake
Bulletproof
Burke's Honey
Burt's Bees
Burts Bees
c
Caf-Lib
Cambridge Labs
Camino
Canadian Chaga
Canadian Heritage
Canadian Shea Butter
CanPrev
Carina Organics
Carlson
Casbah
Celebration Herbals
Celestail Seasonings
Celestial Tea
Celifibr
Cellucor
Celtic Sea Salt
Cha's
Chapul
Cherry Bay
Chimes
China Sun
Chocosol
Choice Organic Teas
Chosen Foods
Citrobug
City Snacks
Cleansify
Clef Des Champs
Clif Bar
Clif Bars
Cobra
Coco Natural Air Freshener
Coconut Secret
Cold-Q
Colora Henna
Controlled Labs
Country Choice
Country Fresh
Covered Bridge
Crate 61
Crofter's Organic
Crofters Organic
Crumps Naturals
Crunch Master
Cuisine Soleil
Curelle
Cygen
Cyto Matrix
CytoSport
d
D Drops
Dabur
Daiya
Dandies
Daryl's Hi-N-R-G Bar
David Wholesale
Decode
Derma E
DermaMed
Desert Essence
Diamond Herpanacine
Diatomaceous Earth
Diva
Divine Essence
Doctor's First
DoMatcha
Douglas Laboratories
Douglas Labs Wobenzym
Dr. Bronner's
Dr. Bronners
Dr. Hauschka
Dr. Mist
Dr. Reckeweg
Dr. Tung’s
Dream
Driverx
Dropi Icelandic
Druide Body Care
Dutchmans Gold
Dynamic Health
e
E3 Live
Earth Friendly
Earth Mama
Earth Notions
Earth Rated
Earth Rise
Earth Science
Earth Wise
Earth's Best
Earth's Bounty
Earth's Care
Earthbath
ECG Naturals
Eco Kid
Eco Lunch Box
Eco Nuts
Eco Pioneer
Eco-Max
Ecofam
Ecoideas
Ecover
Ecozone
Eden Foods
Edward & Sons Trading
Efamol
Effeclean
Efruiti
Elevate Me Bars
Eli's Body Shop
Elore Naturals
Emergen C
En'tyce Your Beauty
Encore
Endangered Species
Ener-C
Enerex
Enjoy Life
Enzymatic Therapy
Enzymedica
EO Products
Ergogenics
Esscents
Essential Oxygen
Essiac Canada
Ethical Bean
Ever Green
Every Man Jack
Everyone
f
Farmberry
Farmer's Market
Ferring
Fever Tree
Fiber 35 Diet
Fiji
Filsingers
Finn Crisp
First Foods Organics
Fisiocream
Fit Joy
Flapjacked
Flora
Flore Incense
Four OClock
Frontier
Fuchs Tooth Brush
Fusion
g
GAB Innovations
Galenic Health
Gamma Salt
Gandalf Spirulina
Garden of Life
Gardener's Dream
Gaspari Nutrition
GAT
Genacol
Genesis Today
Genestra
Genr8
Genuine Health
George's Aloe
Geratherm
Giddy Yoyo
Gimme
Ginger People
Giovanni
Glutagest
Gluten Freeda
Glutino
Glysolid
GNA Naturals
Go Organic
Goddess Garden
Gogo Quinoa
Gold Kili
Gold Top
Good For You
Good Gums
Graham's Natural
Granovita
Great Lakes Gelatin
Green Bay
Green Beaver
Green Cricket
Green Foods
Green Pasture
Green's Your Colour
Grizzly Pet
Guru
h
H&A Natural Bars
Hakeem Herbal
Hannan
Hansol Health Food
Hapi Foods Group
Happy Balance
Hard
Hard Bite
Harvest Sun
Haw Par Healthcare
HBS
Health Logics
Health Matters
Health Warrior
Healthy Body Service
Healthy Crunch
Healthy Logix
Healthy Planet
Healthy Planet Gift Card
Healthy Time Organic
Heartland Gold
Heavenly Organics
Hedd Wyn
Hempola
Henna Plus
Herbacin
Herbaflor
Herbal Glo
Herbal Slim
Herbal Vigor
Herban Cowboy
Herbaria
Herbatint
Herbion
Heritage Products
Hero Nutritionals
Herstat
Hesh Herbals
Hidden Garden
Higher Living Tea
Himalaya
Hol-Grain
Home Health
Homeocan
Honey Bar
Honey Stinger
Honeyrose Cigarettes
Host Defense
Hot Kid
Hot Mamas Foods Inc
Hugo Naturals
Hylands
Hyleys
i
I am Pure
I.M. Healthy
iChoc
IDP
If You Care
iForce
IHealth
Imagine
Inari
Incrediwear
Indian Life
Indigo Natural
Innotech
Innovation
Innovite
Interactive Nutrition
Interpath
Iron Kids
Iron Vegan
IronKids
Isola Bio
j
Jamieson
Jarrow Formula
Jason
Jax Coco
Jennie's
Jentschura
JH Biotech
Jiva Thai
Jordan's Cereal
Joy of the Mountains
JSK Pro
Juicers 4 Life
Julian Bakery
Julian Whitaker
Just Juice
Jyoti
k
Kaizen
Kalaya
Kaley's
Kaoka
Kapok Naturals
Kare & Hope
Kedem Herbs
Keep Leaf
Kettle
Kewaza
Key Brand
Kicking Horse Coffee
Kiju
Kind Bars
Kinesys
Kinnikinnick
Kiss My Face
Kitty Select
Knowledge House
Kosmea
Kraukaus
Krisda
Kwai
Kyolic
l
La Preferida
La Tortilla
Labrada
Lafes
Lakewood
Land Art
Lanlay
Larabar
Lavigne Organic
Lavilin
Leaf Source
Lee's Ghee
Lenny & Larry's
Lesser Evil
Let's Do Organic
Libre
Licks Liquid
Life Choices
Life Flo
Life Time
Lifesource
Lily of The Desert
Liv Derma Inc
Living Clay
Living Intentions
LivOn Laboratories
LivRelief
Lorna Vanderhaeghe
Los Chileros
Lucys
Lumiere de Sel
Lunapads
Lundberg
m
Maca Spirit
Macro Life Naturals
Mad Hippie
Made Good
Made In Nature
Magnesium Plus
Maiga
Maine Coast
Maison Orphee
Mamas Life
Mango Complete
Manitoba Harvest
Manuka Health
MAP
Maranatha Nut Butter
Martin & Pleasance
Marys Organic
Mavea
Max Vigor
Maxion Nutrition Corp
Mayaka
Medelys
Medical Futures Inc.
Medico Supplies
Mega Food
MegaRed
Melissa's Aloe Pet
Messmer
Metagenics
Method
Mettrum Originals
MHP
MHS
Mier's Labs
MillCreek
Mineral Fusion
Mineral Medix
Minimal
Missing Link
Modern Products
Moducare
MoistStic
Monnol
Moringa Strength
Mother Love
Mount Hagen
Mountain Gems
Mountain Gold
Mountain Sky
Mozi-Q
Mrs. Crimbles
MSPrebiotics
MTS Nutrition
Muir Glen
Mum's Sprouting
Mumm's Sprouting
Muscle Meds
Muscle Pharm
Muscle Tech
Mutant
MyChelle
Mysore Sandal
n
NA Herb & Spice
Naka
Namaste
Nanton Nutraceuticals
Nasaline
Naticura
Native Forest
Natracare
Natren
Natur
Natura-A
Natural Calm
Natural Care
Natural Chemistry
Natural Factors
Natural Traditons
Natural Vision
Naturally Dapper
Naturally Fresh
Naturally Nova Scotia
Nature Baby Care
Nature Clean
Nature Plus
Nature's Bakery
Nature's Cargo
Nature's Earthly
Nature's Field
Nature's Garden
Nature's Harmony
Nature's Nutrition
Nature's Plus
Natures Aid
Natures Gate
Natures Path
Natures Way
NaturPet
Natursac
Navitas Naturals
Nelson Naturals
NeoCell
Neogenis
New Chapter
New Moon Kitchen
New Nordic
New Roots
Newco
NFH
Nile Spice
Nin Jiom
Nordic Naturals
Nordora
North American Hemp Co.
North American Herb & Spice
North Coast Naturals
Northern Hives
Nourish Organic
Nova Scotia Fisherma
Nova Scotia Fisherman
NovaForme
Now
Nu-Coconut
Nu-Life
Nud Fud
Nudge Foods
Numark Labs
Nunweilers Flour
Nutiva
Nutra Bee
Nutrabolics
Nutracentials
NutraEx Foods
Nutrasprout
Nutravite
Nutri Biotic
Nutri Deo
Nutri-V
Nutripur
Nutristart
Nuts 'N More
Nuts To You
Nuvocare
NxLabs
o
Oak Manor
Ocean Wonder
Oh My Yummies
Oh Yeah
Oh Yeah Nutrition
Olbas
Omatcha
Omega Alpha
Omega Juicer
Omega Nutrition
Once Again Nut
One Degree
One Earth
One With Nature
OneCoffee
Oneka Elements
Onnit
Ontario Natural
Onyx+ Green
Optimum Nutritions
Orange Mate
Orange Naturals
Organic Garden
Organic India
Organic Traditions
Organika
Organyc
Oskri
Our Father's Farm
Ovos
p
P28 Bread
Pacifica
Paleoethics
Pamelas Products
Panda
Paqui
Pascoe
Passion Popcorn
Patience Fruit
Patsy Pie
PBI
Peacock
Perfect Chef
Perfect Nutrition
Perfect Shaker
Pharma Freak
Phytogenex
Platinum
Portland Bee Balm
Power Immune
Power Plant
Prairie Harvest
Prairie Naturals
Prana
Pranin Organic
Prasad Ayurveda
Precision
Preferred Nutrition
Premier Japan
Primal Strips
ProBar
Probiotic 4 U
Progressive
Promax
ProMera Sports
ProSupps
Prosups
Protein Edge
Protes
ProVantex
Pukka Herb
Pur Gum
Pur Naturals
Pure Encapsulations
Pure Fit
Pure Organic
Pure-le Natural
Purely Bulk
Purica
Purity Hemp
Purple Frog
PVL
q
Quantum
Quantum Nutrition
Que Pasa
Queen B Kitchen
Quest
Quest Bar
r
R.W Garcia
R.W.Knudsen
Radius Toothbrush
Rain Coast
Raincoast
Raw Vitality
Real Aloe
Real Health Superfoods
Redfeather
Redmond
Redmond Real Salt
Regulat
Renew Life
Renewal Wellness
Reserveage Organics
Restless Legs
Restorative Formu
Rice Universe
Ridgecrest Herbals
Righteously Raw
Rishi Tea Organic
Rivalus
Rizopia
Road's End Organics
Rocky Mountain
Rogers Sugar
Ronnie Coleman
Roo'Bar
Routine
Rx Balance
s
Saf Slim
Sagee
Salba
Salon Pas
Salus
Sambucol
San-J
Sanctum
Santa Cruz
Sante
Santevia
Satya
Schar
Schinoussa
Schuessler
Scivation
SD Pharmaceuticals
SDs Tea
Sea Buckthorn
Sealicious
Seapoint Farms
SeaRich
Seasnax
Sequel
Seven Cream
Seven Seas
Seventh Generation
Shea Terra
Shea's All Natural
ShenMin
Shikai
Sibu
Sierra Sil
Sili Squeeze
Silkeny
Similasan
Simply Choices
Simply Clean
Simply Natural
Simply Organic
Simply Protein
Simply Stevia
Sisu
Skin Essence
Skinny Pop
Skinnychews
Skratch Labs
Slim Leaf Brand
Smarty Pants
Snack 21
Snax 21
So Delicious
So Young
Sobaya
Solar Raw Foods
Solo
Sovereign Silver
Sow Good
Spaa Cuisine
Spatone
Spectrum Naturals
Spoonk
Spoonk Space
Spry
Square Snacks
St. Dalfour
St. Francis
St.Francis
Stash Tea
Static Eliminator
Steaz
Stephano's
Stevia International
Strauss
Stur
Sukin
Sun Brand
Sun Chlorella
Sun Force
Sun Warrior
Sunbutter
Suncoat
Sundhed
Super J's
Super Leaf
Supreme Protein Inc.
Surf Sweets
Suro Biosambucus
Surya
Suzies
Sweet Pea
Sweetseeds
Swiss
Synergy Organics
t
T-Zone Health
Takeya
Tapko Tea's
Tart Is Smart
Taste of Nature
Taza Chocolate
Tazo
Teeccino Caffe
Tega Tea
Temple Bars
Terry Naturally
Thai Kitchen
Thayers
The Ginger People
The Good Bean
The Simply Bar
The Soap Works
Theobroma Chocolate
Thera Wise
Theraneem
Thermo-Lean
Think Products
Thomas Utopia
Thompson's
Thorne Research
Three Farmers
Thursday Plantation
Tinkyada
Tints of Nature
TOMs of Maine
Trade Technocrats
Traditional Medicinals
Triple Leaf Tea
Trophic
Tru Roots
True Lemon
Tutti Gourmet
Two Hills Tea
u
UHTCO
Ultimate Nutrition
Umac
Uncle Bill
Uncle Lees
Unda
Universal Nutrition
Urban Spa
USP Labs
Uthco
v
Van Dyks
Veeva
Vega
Vege Hut
VegiDay
VerMints
Vibrant Health
Vicco
Vita Coco
Vitality Products
Vitamost
Vitanherbs
Vitargo S2
Viva Nutraceuticals
Vivani
VPX Nutrition
w
Waist Away
Wallace Farms
Wan Ja Shan
Wasa Crispbread
Way Better Snacks
Wedderspoon
Weeds & Seeds
Weleda
Wellness Bites
Wholesome Sweeteners
Whyoming
Wild Country
Wild Rose
Wilderness Family
Windy Hill
Wipro
Wisdom Natural
Wizard Sauces
Wize Monkey
Women Sense
Woolzies
World's Best
x
Xlear Inc
Xylitol Canada
y
Yofit
Yoga Chips
Yogi Tea
Your Fitness Dish
YouTheory
Yummy Earth
Yup Brand
z
Zax's
Zazubean
Zeroodle
Zevia
Zico
Zing Bar
Zorah
Zorah Biocosmetics
Zukes

Help Topics

Welcome to the HealthyPlanetCanada.com Help Center. Your health and satisfaction with our site are of equal importance to us! Our FAQ's are here to help answer your questions about the products and services we provide

Contact Us

Address:

Healthy Planet Online Store
47 RAILSIDE RD
NORTH YORK ON M3A 1B2
CANADA

E-mails:

We respond to e-mails we receive.  Due to high volume of E-mails, we respond to emails within 72 hours. If your inquiry is of an urgent nature, then please call us at 1-888-974-4722 instead of emailing us. Please do not hesitate to send us an e-mail with any questions or suggestions you may have.  We will always do our very best to help you.

Phone:

We are available to take your calls Monday to Friday: 10:00 am to 6:00 pm EST (Eastern Standard Time).  Our Online Customer Service Help Desk is closed on weekends. 

  • Outside of Toronto: 1-888-974-HPCA(4722)
  • Local Toronto: 416-640-5713
  • Fax: 416-446-1459

Problem with my order

Where's my order?

Standard delivery depending on where you live, you should receive your order within 1 - 6 business days after processing is done at our warehouse.

Once order is been processed then we will email you the tracking number. After that Canada post takes approximately the following times within Canada:

  • East coast destinations take 1 - 4 business days.
  • Midwest destinations take 2 - 5 business days.
  • West coast destinations take 4 - 7 business days.

If these time periods have been exceeded and you have not received your order, please contact us by email at orders@healthyplanetcanada.com . We will track your order and provide you an expected delivery date.

When do I get my back ordered items?

It may already be en-route to you now! We try to get a new shipment of items within 10 days. However, if the back ordered item is a result of a manufacturing problem, the wait may be much longer. If we feel that the item you ordered will be delayed more time than expected, we will notify you by phone or email and suggest a similar item as an alternate. At any time before we ship your back order, you may cancel your back order or substitute it with another item.

To check the status of a back order, please email at orders@healthyplanetcanada.com . Be sure to include your name, Order Number and a brief description of the item in question.

Damaged, Missing or Incorrect Items

Q. I received my order and I'm missing an item.
We will reship the appropriate item and make arrangements to pick up the incorrect or damaged item. Please contact us by Email at 0rders@healthyplanetcanada.com. Be sure to include your name, invoice number, postal code and a brief description of the product in question. We might also request for a picture of the damaged product(s) to be emailed to us.

Q: I received a damaged or incorrect item. How do I get this resolved?
A. If the missing product is small, empty all the packing material to be sure the item is not hidden. We double check each order before Packing. However we are still not 100% perfect. If you cannot locate the item, contact us and we will immediately ship a replacement at no cost to you.

You may also request a credit or refund if desired. Just contact us by email at orders@healthyplanetcanada.com. Be sure to include your name, postal code, invoice number and a brief description (including item number) of the missing product.

Returns

Q. How do I return an item?
A. The following refund policy applies to all products except those stating their own refund policy with the product description

Healthy Planet offers a 14 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Healthy Planet account manager.

Please e-mail our Returns Department at orders@healthyplanetcanada.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

You are responsible for shipping charges on returned items; Healthy Planet will match your shipping method on your replacement or exchange item(s). Healthy Planet is not responsible if your shipping career loses or damages the item. You are responsible for making sure we receive the product(s) back.

20% Re-Stocking fee might be charged and also Shipping cost might be deducted when returning products.

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Healthy Planet to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Healthy Planet immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Healthy Planet of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 416-640-5713 to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns can be returned directly to Healthy Planet within 14 days from the invoice date, at Healthy Planet discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers' warranties apply.

NON-DEFECTIVE returns can be accepted directly by Healthy Planet within 14 days from the invoice date, at Healthy Planet's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Healthy Planet reserves the right to authorize product returns beyond 14 days from the invoice date. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Healthy Planet on returned items, and Healthy Planet will pay the shipping charges on the replacement or exchange item(s) going back.

Q. Why don't you accept returns on certain items?
A. There are several manufacturers who do not take returns from any distributor or wholesaler like ourselves. As a result, we must either raise our prices for this manufacturer's products or keep our prices low and not accept returns. We have chosen the latter.

The other exception applies to all bars. Taste is very subjective and certain nutritious bars will never taste like a candy bar. All product descriptions will identify the items for which we do not accept returns. You will then be able to factor this into your purchase decision.

Shipping

Institutional, International and Military Destinations

Q. Do you ship internationally?
A. Yes. For orders to Canada and all U.S. Territories, you may order through our website. Orders to other international destinations can also be ordered through our website but for shipping cost you will be contacted via email by our customer Care. While checking out in our website choose 'Warehouse pickup' option for international shipment.

Shipping Charge

Q. How much is your Shipping Charge?
A. When you spend $69.99 or more on your order in Canada, we'll ship your package to you for FREE!* Free shipping is automatically calculated during your checkout.  It's as easy as 1-2-FREE!

*Please note that orders shipped to the Yukon, NWT, and Nunavut carries an additional shipping charge. 

Payment

Payment Methods

Q. What credit cards do you accept?
A. Credit cards accepted are Visa, MasterCard, American Express, JCB, Visa Debit, Master Debit and we also accept Paypal payments.

Q. Do you ship C.O.D.?
A. No.

Q. Do you need my credit card number every time I call?
A. Yes. For security purposes, we need to confirm your card number and expiration date every time you order.

General Help

Medical / Fitness Advice

Q. I have a certain medical condition. What do you recommend for it?
A. Unfortunately, we can't recommend any product for a medical condition or disease. We suggest you contact your doctor or health care provider for recommendations. If your doctor would like you to take a specific supplement, we will be happy to answer questions pertaining to the product.

Can't Find an Item You Want

Q. There is a product I've purchased from you before, but I don't see it listed now. Do you still carry it?
A. If we carried an item in the past, it's quite possible that we still have it in stock. You can request a product by clicking HERE and our Purhcasing department will look into it.

Q. Are you going to carry a new product I've heard about?
A. Typically, we try to carry the latest products available. Please click the HERE to request the product you are looking for.

Q. Where are your stores located?
A. Click HERE to see the list of our stores.>

Price Changes / Guarantee

Q. How long are prices good for?
A. The web always displays current prices. We cannot control when various manufacturers change their prices. When they change prices, we update our prices immediately/shortly.

Wholesale / Resale Accounts

Q. I own a gym and would like to carry some of your products. Do I get a discount?
A. Yes, if you qualify. We sell to many personal trainers, gyms, doctor's offices and organizations. We will consider higher discounts for much larger orders on an individual basis. Please call for quote on large orders. Shipping and handling charges are the same as regular orders. We will mail you an application to set up your account. Just call Customer Care at 1-888-974-4722  Monday - Friday, 10:30 a.m. - 5:00 p.m. EST. Or contact us by email at admin@healthyplanetcanada.com. The application will require you to send us a copy of your seller's permit and business license.

We are here to help you live a healthier life!