Canada Post Service Advisory
If Canada Post is the primary carrier in your area, please note that we have temporarily halted shipments with them due to the strike.
We will instead prioritize Purolator and FedEx for all Canadian shipments. U.S. shipments will be sent via DHL.
As we continue to maintain fully operational during the strike, please ensure the following when placing your order:
- If you typically ship to a P.O. Box, please enter an alternate residential address on the checkout page (such as a home or business).
- If you have concerns with deliveries sent via Purolator or FedEx (due to theft of parcels which were 'safe-dropped') please select the option for "Signature Required" on the checkout page to ensure the parcel is not left outside your door.
- For shipments already shipped via Canada Post (before we were made aware of the strike action), please note that delivery times may vary drastically. If you have concerns about an order stuck in transit with Canada Post from before the strike, please reach out to our customer support team via phone or email.
All orders should arrive within 1-10* business days anywhere in Canada after processing is done at our warehouse. Once your order is processed, you will be emailed your tracking number. All orders can be tracked by logging into your Healthy Planet Account.
* Delivery times are approximate and based on information from Shipping Carriers. Shipping Carriers might delay shipping which is beyond Healthy Planet Canada's control. During the Holiday Season, Shipping Carriers might take longer than usual to process which is also beyond Healthy Planet's control. The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item and the shipping method. For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.
Shipping Discounts & Costs
Save shipping costs! In Canada, you qualify for FREE shipping** if your order is $59.99 or more before tax. Free shipping is automatically calculated during checkout. Please choose the right option for shipping while checking out. It's as easy as 1-2-FREE! Under this amount, shipping is $10.99 in Canada**.
Orders made after 8:00 am*** or on the weekend will be shipped the following business day in most cases.
**Please note that orders shipped to Saskatchewan, Yukon, NWT, Nunavut and all other remote areas in other provinces as listed in Table 9 carry additional shipping charges based on weight and destination. There may be provinces or locales which are not listed in Table 9 that do constitute a remote region. We do sincerely apologize for this, however, due to increased costs of gas and shipping, we must implement this fee for certain residents to maintain our affordable prices. Select products will not qualify for free shipping, this would be indicated on the corresponding product page. Your order may not be eligible for free shipping in certain cases due to weight or destination, despite 'qualifying' for free shipping (I.E. above $59.99 subtotal). In these specific situations, someone from our customer support team will contact you.
*** Eastern Standard Time for all orders
Low Stock Or Back Ordered Items
If a product that you ordered is low in stock or on back-order, then we will offer the following:
- Hold your order and ship once the missing product(s) arrive back in stock.
- Receive a refund or credit for the missing product(s).
If you make a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.
Note: During holidays and the holiday season, orders can be delayed beyond the shipping times indicated.
Disclaimer: Please be advised that all liquids in glass containers delivered through Canada Post are not insured and are sent at the risk of the recipient.