To Our Healthy Community
The impact of COVID-19 continues to be felt by communities all around the world. We want to thank each and every one of you for doing your part to prevent the spread of this virus, especially front-line health care workers, who are working tirelessly on this effort. Healthy Planet's number one priority is the health and wellness of our associates, customers and our communities and we remain committed to helping others live life healthy. We are monitoring the development of COVID-19 very closely, adhering to guidance from public health authorities and taking several preventive and protective measures while we face this unprecedented pandemic.
To ensure timely processing and fulfillment of all online orders, shopping windows are active until the maximum number of daily order capacity has been reached. The shopping window will open again at midnight EST.
Our warehouse is experiencing exceptionally high order volume causing delivery delays and some priority items may be temporarily unavailable due to high demand. Rest assured that we are doing our best to restock and get those items to you as quickly as possible. We sincerely appreciate your patience on this matter.
Additionally, in attempts to slow the spread of the virus and protect our staff, our Customer Service Team will be working remotely until further notice. Inevitably, there will be some minor changes in the way our customer service team operates such as:
- Delays in customer service response time due to the volume of orders in our system
- We may not be able to accommodate last-minute changes or cancellations for orders already placed
- Phone support will not be available until further notice
While we don't know what the future will hold, it is our belief that if a strong team comes together in times of adversity, they can only come out stronger. Healthy Planet will continue to come together to best serve our associates, customers and communities as we overcome this challenging time.
Thank you for your continued support,
Healthy Planet Team